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There are seasons in every professional journey when your proximity to clients, customers and stakeholders shifts. Sometimes it’s literal—travel, remote work, or time away from the usual circuits. Other times, it’s less visible but just as impactful: a promotion that moves you from doing to managing, a major project that consumes your attention, or competing priorities in your personal life.


Whatever the reason, distance—real or perceived—can quietly erode connection if left unattended. The good news is that staying “close” doesn’t require being everywhere all the time. It requires intention.


Here are a few practical ways to "keep up appearances" and, more importantly, maintain genuine connection even when your focus is pulled elsewhere.


1. Be predictably present. When you can’t be constantly available, aim to be reliably available. A short monthly check-in, a quarterly update, or even a consistent comment on others’ updates can reinforce your presence. Predictability builds trust—it signals that while your time may be limited, your commitment is not.


2. Communicate the shift. Silence often creates its own narrative. If your role or priorities have changed, let people know. A simple message like “I’m currently focused on X, but I’m still keen to stay connected” sets expectations and keeps the door open. Transparency prevents misinterpretation.


3. Leverage small touchpoints. Connection doesn’t always require long meetings or formal catch-ups. A quick email sharing an article, a congratulatory note, or a thoughtful comment on someone’s achievement can go a long way. These micro-interactions accumulate into meaningful visibility.


4. Stay curious, not just visible. It’s easy to fall into the trap of broadcasting updates on social media without engaging. Instead, ask questions. Show interest in what others are doing. Curiosity signals that the relationship is still two-way, even if your time is constrained.


5. Delegate without disappearing. If you’re managing more and doing less, your team may now be the primary point of contact. That’s appropriate, but don’t vanish entirely. Periodic involvement, even briefly, reassures stakeholders that you’re still invested and aware.


6. Use your calendar strategically. If you don’t schedule connection, it often won’t happen. Block time for relationship maintenance just as you would for project work. Treat it as essential, not optional.


7. Align visibility with values. When your availability is limited, be selective about where you show up. Focus on the relationships and forums that matter most to your role and goals. Being intentional beats being everywhere.


8. Don’t underestimate the power of acknowledgment. A simple “I’ve been thinking of you” or “I appreciate the work you’re doing” can reinforce connection in a powerful way. It reminds people that they’re not out of sight—or mind.


In reality, staying close isn’t about proximity. It’s about presence. It's how consistently and thoughtfully you show up, even in small ways. When your focus shifts, your relationships don’t have to weaken. With a little structure and a lot of intention, you can maintain strong, visible connections no matter where your attention is currently directed. Because in the end, appearances matter—but authenticity sustains them.


Warm regards,

Cheryl Gray

CEO, Women's Network Australia

     

Dive into the Autumn edition of Women's Network Magazine. 

Click on the pic to link!

BRISBANE - 30 APRIL

FROM 9:30am - 11:30am,  Brisbane Business Hub, 

Level 20/69 Ann Street, Brisbane 

Free entry. Registrations essential.


Take away practical actions to improve customer experience and connect with your customers in this practical workshop. Join best selling author Sueanne Carr and explore the value of focusing on your customers and building customer experience around what your customers need and want from you as a business.

  • Explore real life examples of customer experience done well and not so well
  • Gain practical tips on how to make the smallest changes in your business that will make the biggest difference to your bottom line
  • Walk away with actions you can implement in your business immediately to improve your customer experience and grow your business.

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